
Charlie
Very disappointing experience with this app. tried multiple times to add a bag to my flight, but continually rejected by the payment pathway. Tried contacting support, and they did not help. Only after check-in coming available was I able to pay for another bag. But it cost me twice as much as the previously advertised price. So all in all, a waste of time and money.

Markus Zieringer
Absolutely awful app. Boarding passes are not available offline, which is insanity for a traveling app. When you have connection,loading the boarding passes takes an eternity, delaying the process in the airport. The absolute worst about this app is that if you have a 2 leg flight, after the first leg, boarding passes are not accessible anymore. Have fun figuring out how to get them. I was lucky to have them downloaded, otherwise what do you do?
3 people found this review helpful

csaba oszvald
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Useless. I do the check-in in the app, then I can't find neither my flight in my trips nor my boarding pass. I do add the flight and then the app wants me to do the check in again. They also didn't send the email I asked for with the boarding pass. Almost as bad as air france. Today I tried to buy a ticket. The app crashed when I was about to hit pay. Had to start the booking process again. Only that the tickets are more expensive now. Then they send me an email to finish my booking. Haha
9 people found this review helpful
Buenos días. Gracias por contactarnos. Le agradecemos compartirnos las imágenes del error si las tiene disponibles a nuestro correo electrónico soporte.app@avianca.com