
Matt Huertas
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Good app, annoying tendencies. Keeps changing to the tutorial section whenever I open the app. I just want to brush my teeth, don't change the "page" to something that's pointless. Edit: To the devs, I can't necessarily tell it's connected to my brush because it goes away from the page that tells me that. Just stop having it auto focus on the 2nd page. Keep it on the landing page, put a little pip on the window if you want people to read the tutorials, but it's bad UX to move off 1st page.
8 people found this review helpful
P&G Health Care
16 January 2025
Thanks for leaving a review. We're sorry to hear you’re having difficulties with the app, and it may help to know that once the connected toothbrush is turned on, the app will automatically go to active brushing session screen. If this is what you’re doing, feel free to get in touch with us directly so we can help further - Your Oral-B Team.

TheAshMan682
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The app is good. However, the directional tracking isn't the best. The number of times I go over the 2 min timer because the tracking switches to already cleaned or uncleaned teeth, it's quite ridiculous. I know I could turn it off, but I don't know how that would be able to track which teeth have been properly cleaned
3 people found this review helpful
P&G Health Care
27 January 2025
Thanks for leaving a review. The accuracy of tracking will improve with moderate movements and speed. That way the sensors in the handle will be able to detect each movement better. If this is what you’re doing, feel free to get in touch with us directly so we can help further - Your Oral-B Team.

Fran Lawrence
The app is annoying. Yes, it's nice to have a tooth profile that is MEANT to describe your brushing coverage and performance. it does neither. Today, I brushed every millimetre of my teeth, and the profile remained blue. So I brush harder till my gums hurt. It does not take into account that I have missing teeth, so I score low on coverage. I CANNOT finish in the time that is allotted. It commens on that, too, No, I will not use this app anymore.
1 person found this review helpful
P&G Health Care
7 April 2025
Thank you for your review. We're sorry to hear about the issues you are experiencing. So that we can best assist you further, please reach out to us by using the contact details on our website. Please include additional details, along with the numbers found on the base of the toothbrush handle. Speak soon - Your Oral-B Team