they cancel pre bookings. my mother is disabled and can only get into black cabs with her wheelchair so when looking this was the only app that allowed both pre booking and black cabs. it was to get her to the train station for (three planned) trains. they first of all started looking for a driver ten minutes before the time we booked and just after the time we booked it was a cancellation notification. because of this app it caused so much anxiety and distrust to the company. i don't recommend.

I was quoted £20 for a journey that took a while to confirm, but eventually did. On completion I was billed over £50. When queried I was informed they had changed the fare and there was nothing that could be done. The app was immediately uninstalled and I would recommend anyone against using the over priced black cab vs modern alternatives

Tried requesting a ride with this app for the first time in London. Gave it plenty of time but no drivers accepted, so cancelled the request. Got an Uber instead which arrived in about 5 minutes. Then half way home I start getting notifications from Freenow saying the driver has arrived! Ended up with a £6 cancellation fee. The request was definitely cancelled, my partner literally watched me do it. Throw this app in the bin.