
Amy Atkinson
Absolutely awful. I downloaded the app as there was no charged handsets in the store. at least 3 items in the store scanned at over £700, obviously I noticed but it was a nightmare removing and re scanning, double checking prices and it led to me missing a pack of eggs. When I went to checkout I had an accuracy scan, the eggs were missing (took 4 scans and came in at over £700)... which led to having to unpack my entire weeks shopping for it all to be scanned and rebagged. Total nightmare.
8 people found this review helpful
Asda Stores Ltd
April 16, 2025
Hi Amy, sorry to hear you had a bad experience, we are working on improving the scanning currently however if you are able to contact me on scanandgobeta@gmail.com I am keen to get more details to check our logs for your shop, thanks, Ian

Uj Uj
I used this app a lot, despite it being slow. But last time was too much for me. It kept scanning items twice and scanning items from far away. There is no button to turn off the camera when you just walk around so I had to turn off my screen every time. Unfortunately I missed a few duplicates and lost at least £10 for nothing. Everything is so expensive and I felt ripped off. No point in contacting Asda since I have no proof. App now deleted, not risking that again.
8 people found this review helpful
Asda Stores Ltd
February 7, 2025
hi there, sorry to hear about this and you have had a bad experience - please can you contact me on scanandgobeta@gmail.com on this as I'd like to get some more information from you on this

Ian Mccoulough
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I have the exact same issue as several people with the same model phone where there is corruption in the scan window then the app constantly causes the phone to shut down . I have found that if you record the screen then it doesn't crash the phone. Good for getting to use the app but bad for trying to get proof of what happens. Samsung galaxy a55
9 people found this review helpful
Asda Stores Ltd
March 7, 2025
sorry to hear you are having issues - we are working on a fix for Samsung phones currently and will update when this is available, S&G team