Dear Carolina,
We’re sorry you’re facing issues with the parental lock. Please ensure you select only multiples of 2 (e.g., 2, 4, 6, 8, 10, 12, etc.). If the issue still persists, kindly share a short video of the problem at reachout@playshifu.com, and we’ll be happy to assist you. We look forward to hearing from you.
Sincerely,
Team PlayShifu.