
Omid Tahouri
If you're going to force users to move to a new app, please ensure they will be able to sign in. The app's login page doesn't allow access to saved passwords like other apps. You also don't allow values to be pasted into either of the input boxes. Then, when I finally manually type in my long random password, the sign in fails. It's as if you don't want me to ever sign in.
91 people found this review helpful
DragonPass Company Limited
March 4, 2022
Hi Omid,
Sorry to hear you are experiencing issues. Our team would be happy to help with this if you would like to contact our customer service team via email support@dragonpasspremierplus.com

Barrie Graham
Cannot connect error at airport. My wife is trying to access the lounge with me at Palma de Majorca airport. She gets a "connection error" on opening the app. Tried installing then reinstalling, still no access. Tried connecting to my phone's wifi hot-spot and the airport's too, still no joy. It worked in the UK. I see lots of these messages re this issue on Google Play, why has the issue not been fixed? Do i pay for lounge access then claim back from you or Natwest?? Very poor.
9 people found this review helpful

Carol Burt
Found it extremely difficult to pre-book at the airport lounges online. It states availability, yet there are actually none available. Apparently, we are not allowed to telephone and make reservations. It takes a good couple of days to update and appears to be static over the weekend. I have struggled the last three weeks to book, and to date, I have no reservation, and I am travelling next week. Not good.
44 people found this review helpful