
TR4SPY ABLE
It was alright until last few days... how can I make an extra payment if I cannot even login to that bloody app? It keep throwing "Something went wrong" on two different devices. Sometimes I manage to login to "send passcode" phase but then it fails constantly. Sometimes it fails on the login details.
2 people found this review helpful
We're sorry to hear this TR4SPY ABLE. We're aware of an issue that was impacting some customers on this date when trying to log in so may have also affected yourself. If you have any further issues with this please get in touch with our Customer Service team on: 0333 455 8930 - Steve

Rachel Stainrod
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Absolutely fed up of not being able to access my account. App won't load, and if I try to log in online, it says they're having technical issues that they're hoping to fix, so try again later. That's been the case for 2 weeks now. Best part is the Aqua app is the same (not loading) yet I can access that online. Same company so what's going on? Edit Thanks for responding but, no, that doesn't work either meaning I have zero access to my account information. It's now been 3 weeks
5 people found this review helpful
NewDay Ltd
February 11, 2025
We're sorry to hear about this, Rachel. We're aware of issues with logging in involving some broadband services. We're looking into this issue and hope to resolve this quickly. For the time being, please try log in using your mobile data and not your wifi. We apologise for any inconvenience caused. - JJ

Anne Wood
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Working now. Does what it should. Pretty simple to use. App was working fine then it had an update and it won't open or it takes ages to open or it says error try again. I've uninstalled it, cleared the cache and data, started all over again with the same problem. Can't get in to the app at all now.
6 people found this review helpful
NewDay Ltd
February 10, 2025
We're sorry to hear this, Anne. We're aware of issues with logging in involving some broadband services. We're looking into this issue and hope to resolve this quickly. For now, please try log in using your mobile data and not your wifi or log in using the web version of the app We apologise for any inconvenience caused. - JJ