
Oliwia B.
good when it works but very unreliable, sometimes the bus stops just don't show the map and the search feature comes up with no results making the app useless. I like being able to see where the bus is on the map because that's more accurate than the time tables. We get a lot of replacement buses in the area and some of them are not tracked, but the counter still goes for them.
1 person found this review helpful

Symon Hambrey
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Pointless. No timetables. No ability to plan a journey for even the next day, let alone a week's time. The live view is mostly made up, I watched a bus on the app sail past me, stopping at all the stops, but it didn't exist. A waste of time. Update: nearly two years later and little improvement. No ghost buses recently, and timetables are sort of available, but it says "technical issues" so often that that's what they should change the name of the app to. Shame I can't give 0 stars.
9 people found this review helpful

Janet Christmas
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Since the 20 3 2025 update, this app has developed a fault. When you try to access a destination board, a screen is displayed saying "Sorry Technical Issue - please try again later". I contacted First Bus Customer Services and they had the audacity to imply that there was something wrong with my mobile phone, asking me to restart my phone, ensure I had the latest software installed etc. I would give this app no stars if I could. In Norfolk, you really need to know the location of your bus.
11 people found this review helpful