
Wojciech Sidor
my experience with Lime over the past week: tried to rent multiple bikes at the same place, "Starting the ride" animation went on for 10 seconds, then went back to the main screen without any information. "Failed to unlock" multiple times. "Ring" a reserved bike didn't work. A seat collapsed to the lowest position as I was riding. And one smooth, no hassle ride, 👍
1 person found this review helpful
Neutron Holdings, Inc.
May 29, 2025
Thanks, Wojciech for sharing. We’ll definitely share this feedback with our team to continue improving our service. Please reach out to help.li.me/hc/requests/new so that we can look into your account further. Lime 🛴 🌎 🚲 💚

Mike
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updating in 2025 to reiterate 1 star Map doesn't show "No parking" areas Trying to use it in London, lots of boroughs now have areas where you can't park the bikes but the app often doesn't show this on the map, so you only find out you can't park there when you get to your destination. It then doesn't show on the map where the "no parking" zones are so you have to keep riding and stopping to try and park until you finally end up in the right area. Makes usability a right pain
18 people found this review helpful
Neutron Holdings, Inc.
April 15, 2025
Thanks for the feedback Mike! Each city defines areas in which Lime vehicles cannot be operated or parked. We understand that this can be frustrating and designed the map in the app to show all relevant areas to ensure they are respected. Error messages from the app are also meant to guide users navigate areas requirements. Thanks! Lime 💚 🛴 🚲

Max Slipper
Lime App is consistently buggy, slow and clunky. The recent alterations to parking are inconsistent across the city. This has made it confusing to know reliably when you are allowed to park where it is convenient, and when you have to aimlessly cycle until the app will let you park. This has made me and many people I know miss Trains (not tubes that run every 5 minutes), and make people late for work. Invest in your app and sort the parking debacle, you are owned by Uber you have the capital.
1 person found this review helpful
Neutron Holdings, Inc.
May 28, 2025
Thanks for bringing this to our attention Max. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚