Mashreq NEOBiz
2.5star
186 reviews
50K+
Downloads
PEGI 3
info
About this app
Mashreq NEOBiz is a full-service digital bank exclusively for SMEs (small and medium enterprises), start-ups and young entrepreneurs in the UAE. All the banking services are available online or through the mobile app*, and supported by a dedicated call center and relationship team. Mashreq NEOBiz is a division of Mashreqbank psc, a public shareholding company organized and existing under the laws of the emirate of Dubai, United Arab Emirates and its successors and assignees. Mashreq, the oldest private bank in the UAE has more than 50 years of experience providing award-winning financial products and services in the country.
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Ratings and reviews
2.5
184 reviews
Hubert
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December 15, 2020
False marketing around set up times. Not as easy as made out to set up account. Lot's of repeated document sending, terrible communication between Neo-biz internal teams. App is full of bugs, transactions have issues going through intermittently. Relationship managers have so many accounts they can't give you a good service. No manager/escalation contact given despite repeated requests.
36 people found this review helpful
Omar M.
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April 22, 2022
Worst bank. Don't open account with them. Transactions gets lost. Terrible internal communications. Extremely bad customer support and relation manager. The app is the wost of all bad apps in the world. Can't even cancel my bank account, requested many times.. they just need the monthly fees. Management doesn't listen to anything. Everyone just idle and scared of taking actions. I can imagine worst work environment on earth. The app keeps crashing and copy & paste security thing is a joke.
23 people found this review helpful
Farhan Safi
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May 3, 2023
I have been using Neobiz for 2 years now. The services are good. Everything had been going well. But they will raise their hands once you have a tech issue. Their explanation for my tech issue is, "Sir, we dont see any issue on our system. So we can't help you. " What kind of customer service is this? If your team is not good enough to see the issue, does it mean that you won't help your customer?
22 people found this review helpful
What’s new
Your new Mashreq NEOBiz app is here!
The latest version has been updated to meet the requirements of the app store.
Got questions or comments? Write to us at digital@mashreq.com
The latest version has been updated to meet the requirements of the app store.
Got questions or comments? Write to us at digital@mashreq.com
App support
About the developer
MASHREQBANK PSC
akshayja@mashreq.com
Floor 6, Al Ghurair Head Office, Deira
إمارة دبيّ
United Arab Emirates
+971 52 636 7628
