
Ernestas Paliulis
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Can't take any screenshots of your own expenses for easier accounting. The app is slow and unresponsive, asking for password every time it is opened. You can't pay back whenever you want you need to wait a couple of days. Direct debit is totally useless, I set an exact date and was waiting for auto payment, but it wasn't taken, and instead, the date changed. Paying manually is always a pain when redirected to another banks, huge mess. FAQ is useless, it doesn't even explain how cashback works.
1 person found this review helpful
NewDay Ltd
February 17, 2025
We're sorry to hear that you're not happy with the app Ernestas Paliulis. We appreciate the time that you've taken to provide this feedback and will pass this onto the team as we're always trying to improve the app and how it services our customers - Steve

Andrew
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There's no way to opt out of automatic debit adjustments when you make extra manual payments on top of that. This is a predatory business practice that makes it more difficult for people to pay off their debts. It serves no purpose to the consumer and only benefits the provider. I'm often tight on cash but like to make additional payments here and there.
6 people found this review helpful

Paul Thompson
Ridiculous. Was forced to switch from Amazon and didn't even get to use Pulse because my account was closed during the transfer process. Yes I did get an email and at the very bottom it said I had to opt in, which I missed at the time. Can't believe they close your account because you miss an email that doesn't even say anything like "important" or "action required" or any warning in the title. The company is either run by morons or they had too many customers and needed a way of losing a load.
60 people found this review helpful
NewDay Ltd
December 29, 2022
Hi Paul, we're terribly sorry that your account was closed and we really wish we could help. All customer's were notified at least 60 days prior to the move to Pulse and had the opportunity to opt in by 06/11/22, so we can only apologise if this was missed. We will absolutely take your feedback on board and appreciate your time - Brad