
Holly
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Edited review - this app is AWFUL! It's *so* slow to load anything - any page at all. Just opening it is a pain in the A! Never mind filtering, where you can select ONE brand/category, etc, at a time & then have to go back in to select the next one... The search function is about as useful as a parka coat in the middle of a desert, during the day.. Customer service is just rude & unhelpful & purposefully replies with useless answers. Orders can't be cancelled even after 30seconds. Just awful.
THG (The Hut Group)
May 28, 2025
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.lookfantastic.com/c/help-centre/. We'll pass it along to our development team and see if there is any way we can improve it.

Lucy
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I'd give 0 stars if I could. The app doesn't work!!! As I add items to my basket, I can see the total totting up in the pop up box but then when I go to My Basket, it's empty... No matter how many times I refresh, it remains empty. I've tried logging out / back in, uninstalling / reinstalling but nada, nothing works. It's infuriating, especially when there's an 'app only' offer you want to try and make use of.
144 people found this review helpful

Valarie A
Buggy - I couldn't get to my basket. It would appear top right, but only for a second and disappear. Ended up using the web version. Search function wasn't great. I searched for a specific shampoo, and even after using filters, I got several pages of other varianta, with the one I wanted on the last page. There was supposed to be a 10% off code for using the app and notifications enabled. Did that. Code didn't work. Also an expired code shown on the app. Poor, won't be using again.
168 people found this review helpful