HER Lesbian, Bi & Queer dating

Pretty basic dating app interface, though I do like that it's geared exclusively toward sapphic folks. One downside is that the bio text limit is pretty short. Also, some features like communities are not very intuitive... and there doesn't seem to be any content monitoring to make sure people don't spam communities with off-topic posts. The breakout feature WOULD have been the friend request option -- BUT I CAN'T GET IT TO WORK. It doesn't appear for me at all. What do I do???

Shame as it's a fairly decent platform compared to others, but the fees are expensive, there's no real incentive to opt for gold membership (the more affordable option) as it doesn't really free up much. I've not been able to view any 'likes' for the last couple of days as I seem to have permanently run out, despite the fact it should refresh every 24hrs. Things can go stale quite quickly if you're not paying for the platinum benefits (in my opinion), but I cannot justify the expense.

I've upgraded from basic to premium and still can't get full access. I've contacted HER support on several occasions and still no response and I've been refunded fully. I've used this site before and had no issues previously. I would avoid it for now until they sort it out properly as you'll end up paying for a service you won't fully receive.