
SceniC
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Spent an entire day trying to get this done. However, it keeps hanging on the no other passport -> declaration page. I have closed/reopened, uninstalled/re-installed, all to no avail. What happens if I can't get this to work before I arrive???? "Enjoy seamless submissions", it appears not.
Immigration & Checkpoints Authority
June 4, 2025
Dear SceniC, we are sorry to hear about your unpleasant experience using our App.
To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

안해찬
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Whoever made this app should take UI design class. Why should I scroll all the way down to find my city? At least make it searchable... Edit: my bad for making false statement, but the position of search function is not quite noticable. Since the top bar is generally non-interactable part (e.g., just indicating which process you are in), it was removed out of my cognition for the moment. Hence there should better be a blinking alarm when search bar appears, or adjust the position a bit lower
3 people found this review helpful
Immigration & Checkpoints Authority
March 14, 2025
Dear @안해찬 , there is a search function at the top of the Last City/Port of embarkation before Singapore and after Singapore dropdownlist in SG Arrival Card. If you have issue seeing it, pls email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.

egbert g
I've never been able to use this app. Have tried to lodge an SCAC many times for many trips, and every single time the app hangs at a particular question of the declaration, and never recovers. Using a late model phone, and app is up to date.
1 person found this review helpful
Immigration & Checkpoints Authority
May 13, 2025
Dear egbert, we are sorry to hear about your unpleasant experience using our App.
Please uninstall the app and install it again.
If the problem persists, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.